This Privacy Policy explains how Kolkata Floral Designs processes personal data when users visit portsandiceberg.homes, make an inquiry, arrange a consultation, or place an order for floral services.
This introduction outlines how the policy is organized and where to find key information.
We use personal data to respond to inquiries, schedule consultations, prepare quotes, confirm deposits and event dates, coordinate floral design details, arrange delivery or studio pickup, process payments, maintain records, improve website performance, and meet legal, accounting, or security obligations.
We may share personal data with payment processors, communication providers, website hosting services, and delivery or setup partners that support our operations. These parties are expected to use the information only for the services they provide to us and to maintain appropriate confidentiality.
Personal data may be shared with public authorities, courts, or other parties when required to comply with law, respond to lawful requests, protect our rights, or address fraud, security, or similar concerns.
We may collect contact details, event and order information, consultation notes, delivery and setup instructions, payment-related records, and communications sent through our website, phone, or appointment process. We also process limited technical data such as device and usage information when users visit the site.
We receive data from website forms, phone calls, consultation appointments, messages, and documents or details shared during the design and confirmation stages. Some information is generated automatically when the website is used, such as basic log and device data.
Cookies may include essential cookies for core site functions, preference cookies to remember basic settings, and analytics cookies that help us understand site performance and usage patterns. Similar technologies may be used for the same operational purposes.
Users can manage cookies through browser controls and, where available, site-level preference tools. Disabling certain cookies may affect form submission, session continuity, or other basic website functions.
Subject to legal limits, users may request access to their data, correction of inaccurate information, deletion of certain records, or review of how we handle their information. We may need to keep some data where retention is required by law or for legitimate business purposes.
To exercise a privacy right, users should submit a clear request using the contact details in this policy and describe the information or action sought. We may ask for additional details to confirm identity and to process the request correctly.
We retain personal data for the period necessary to manage inquiries, complete orders, maintain business records, resolve disputes, and meet legal or tax obligations. When data is no longer required, we delete it or de-identify it where appropriate.
If we make material changes, we will update the policy on this page and may provide additional notice where appropriate. The revised version applies from the stated effective date.
